Seller Policy

Sellers Terms and Conditions

Procudex.store is a marketplace where you can sell your products directly to buyers. We want to make sure that you and your buyers have a positive experience on Procudex.store. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening a Procudex.store shop, you’re agreeing to this policy and our Terms of Use

Selling Basics

• What can be sold on Procudex.store
• What can’t be sold on Procudex.store
• Managing your Procudex.store shop
• Seller Standards

Being a Member of the Procudex.store Community

• Creating and Uploading Content
• Privacy and Protecting Personal Information
• Communication Standards
  • Messages
  • Forums/Teams
  • Communicating Cancellations

Feedback, Disputes, and Your Success

• Reviews
• store’s Case System
• Your Seller Account and Procudex.store’s Terms
• Seller Protection

Privacy and Protecting Personal Information

• You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Procudex.store user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Procudex.store users with whom you interact. Your privacy policy must be compatible with this policy and Procudex.store’s Terms of Use.
• When you sell using our Services (subject to this Policy) or use Procudex.store’s API, you may receive and determine what to do with certain personal information, such as when communicating with users and entering transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information because of entering a transaction with that buyer. This information may only be used for Procudex.store-related communications or for Procudex.store-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Procudex.store policies and laws, you may not add any Procudex.store member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Procudex.store and you are found to be joint data controllers of personal information, and if Procudex.store is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Procudex.store for the expenses it occurs in connection with your processing of buyer personal information.

Communication Standards

Messages

With Procudex.store Messages, you can communicate directly with your buyers or other Procudex.store members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

• Sending unsolicited advertising or promotions, requests for donations or spam.
• Harassing or abusing another member or violating our Anti-Discrimination Policy.
• Contacting someone after they have explicitly asked you not to; or
• Interfering with a transaction or the business of another member; or
• Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Procudex.store, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Interference occurs when a member intentionally interferes with another member’s shop to drive away their business. Interference is strictly prohibited on Procudex.store. Examples of interference include:

 

• Contacting another member via Procudex.store Messages to warn them away from a particular member, shop, or item.
• Posting in public areas to demonstrate or discuss a dispute with another member.
• Purchasing from a seller for the sole purpose of leaving a negative review.
• Maliciously clicking on a competitor’s Promoted Listings ads to drain that member’s advertising budget, is also known as ‘click fraud’.
• Creating or using an independent buyer account to maliciously up-vote another shop’s negative reviews to position those reviews more prominently.
• Harassment Any use of Procudex.store Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away.

Forums and Teams

High-level overview that Forums and Teams are public spaces provided by Procudex.store where sellers can connect, but there are communication standards that must be followed. More information can be found in the Procudex.store Community Policy.

Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Procudex.store Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Return Policy.

 

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

SELLING POLICIES AND SELLER CODE OF CONDUCT

All sellers are expected to adhere to the following policies when listing goods on Procudex.store. Seller offenses and prohibited content can result in suspension of your Procudex.store account.

Seller code of conduct

This policy requires that sellers act fairly and honestly on Procudex.store to ensure a safe buying and selling experience. All sellers must:

• Provide accurate information to Procudex.store and our customers at all times
• Act fairly and not misuse Procudex.store’s features or services
• Not attempt to damage or abuse another Seller, their listings, or ratings
• Not attempt to influence customers’ ratings, feedback, and reviews
• Not send unsolicited or inappropriate communications
• Not contact customers except through Buyer-Seller Messaging
• Not attempt to circumvent the Procudex.store sales process
• Not operate more than one selling account on Procudex.store without a legitimate business need

Violating the Code of Conduct or any other Procudex.store policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.

Accurate Information

You must provide accurate information to Procudex.store and our customers and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your goods in the correct category.

Acting Fairly

You must act fairly and lawfully and may not misuse any service provided by Procudex.store. Examples of unfair activities include:

• Providing misleading or inappropriate information to Procudex.store or our customers, such as by creating multiple detail pages for the same goods or posting offensive goods images
• Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in goods titles or descriptions
• Attempting to increase the price of a goods after an order is confirmed
• Artificially inflating web traffic (using bots or paying for clicks, for example)
• Attempting to damage another Seller, their listings, or ratings
• Allowing other people to act on your behalf in a way that violates Procudex.store’s policies or your agreement with Procudex.store

Ratings, Feedback, and Reviews

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:

• Pay for or offer an incentive (such as coupons or free goods) in exchange for providing or removing feedback or reviews
• Ask customers to write only positive reviews or ask them to remove or change a review
• Solicit reviews only from customers who had a positive experience
• Review your own goods or a competitors’ goods

Communications

You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.

Customer Information

If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging) or share it with any third-party.

Circumventing the Sales Process

You may not attempt to circumvent the Procudex.store sales process or divert Procudex.store customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.

Multiple Selling Accounts on Procudex.store

You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all your selling accounts until all accounts are in good standing.